According to a representative survey conducted by Bitkom and the German Confederation of Skilled Crafts, almost half of all businesses in Germany used cloud solutions in August 2022. (Photo: © Vlad Kochelaevskiy/123RF.com)
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Digital Craftsmanship - Themed Specials
November 2023
Crafts 4.0: With solutions like Google Workspace or ToolTime, craftspeople can complete their office and organizational tasks in the cloud. But what are the advantages and disadvantages?
Cloud computing is now standard practice in many areas . Those who have become accustomed to digital timesheets , location-independent data storage on web servers, or collaborative document editing via the internet usually don't want to go back. Recent studies confirm this: In a cross-industry survey conducted by the digital association Bitkom in May 2023, nine out of ten companies with 20 or more employees stated that they use cloud applications.
More and more businesses in the skilled trades are also turning to the cloud: According to a representative survey by Bitkom and the German Confederation of Skilled Crafts, almost half of all businesses in Germany were using cloud solutions in August 2022. The advantages are obvious: Tradespeople typically save several thousand euros in investment costs because they don't have to purchase their own software or servers. Cloud solutions require only an average PC, tablet, or smartphone plus internet access. All the desired software programs are then simply subscribed to. Costs vary depending on the number of users and the desired range of functions.
With cloud software, businesses can flexibly adjust the number of users and regularly benefit from free updates and new features. Another advantage: the most up-to-date data is always available on every device – whether in the office, working from home, on the go, or on the construction site . This is because company files are not stored on local computers or hard drives, but rather on internet servers – the "cloud." This location independence not only increases productivity but also facilitates collaboration within the team and with customers.
Currently, there are numerous cloud-based software solutions on the market, differing in functionality, user-friendliness, and price. Depending on the trade and specific needs, businesses can opt for a comprehensive solution covering all aspects of their operations or a specialized solution addressing only certain tasks. Office solutions like Google Workspace or Microsoft 365, as well as secure cloud storage rentals, are particularly popular.
When companies opt for cloud solutions, they should also be aware of the drawbacks : A reliable internet connection is essential for accessing their own data and cloud services. In case of a DSL or fiber optic outage, emergency access via mobile internet should be readily available , for example, in the form of a SIM card with sufficient data volume and a mobile router (starting at around €20). It is also advisable for the entire team to choose a mobile provider that offers comprehensive, high-speed internet coverage in their region. This is particularly beneficial for employees who provide on-site customer support or work on construction sites.
For one non-binding testTo demonstrate how cloud solutions work in everyday business, some manufacturers offer free versions that are limited in time or functionality. This allows tradespeople to test how cloud solutions fit into their own processes without risk. The free Bitkom guide also offers inspiration and assistance »The digital office from the cloud«.
bitkom.org
Checklist: How to successfully move to a cloud officeClarify requirements: What services and resources are required and to what extent? How many employees require stationary or mobile internet access? Is employee training necessary?
Compare prices: How much does a conventional solution cost? What budget is needed for cloud implementation?
Measure speed: Is the internet bandwidth in the office and on the go sufficient to comfortably use cloud solutions? How much do any necessary speed upgrades cost?Assess functionality: Is seamless collaboration between different cloud solutions possible? Are all required interfaces available?
Check security: Are all data transfers securely encrypted? Does the provider have certifications or security certificates, such as ISO 27001 or "Certified Cloud Service" from TÜV Rheinland?
Ensuring data protection: Is sensitive data, such as personal customer and employee data, protected in accordance with GDPR?
Create an emergency plan: How quickly are internet access disruptions resolved? What would be the consequences of an interruption or failure of the cloud service? Is there prompt support? Can employees work offline temporarily?
Consider the future: Can cloud solutions be flexibly adapted in terms of services and functionality, for example, if your team expands?
Check contracts: Are all details contractually binding – from agreed services to liability regulations and warranty issues?
Clarify the legal situation: Where are the cloud service providers' servers located, and how do they handle personal data? Are all GDPR regulations met? Are contracts concluded under German law?
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